Privacy policy

Last updated: June 24, 2025

RORAGERS operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we say "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and applicable laws:

Contact details: name, address, billing and shipping addresses, phone number, email address
Financial information: payment card numbers, transaction details, payment confirmation
Account information: username, password, preferences, and settings
Transaction details: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
Communications: customer support inquiries and other messages you send us
Device information: device type, browser, IP address, network connection, unique identifiers
Usage data: how and when you interact with the Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you create an account, place orders, communicate with us, or provide information voluntarily
Automatically through the use of our Services and related technologies such as cookies
From service providers engaged to perform business functions on our behalf
From third parties with whom we have partnerships or collaborations

How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information to:

Provide, manage, and improve the Services, including processing orders, payments, shipping, returns, and exchanges
Personalize your shopping experience by remembering preferences and recommending products
Send marketing communications and promotional offers (you can unsubscribe at any time)
Ensure security, prevent fraud, and maintain the integrity of our Services
Provide customer support and respond to your inquiries
Comply with legal obligations and respond to lawful requests by authorities

Disclosure of Personal Information

We may share your personal information with trusted third parties only for legitimate purposes and under strict confidentiality, including:

Service providers assisting with payment processing, shipping, IT support, data analytics, and customer service
Business partners involved in marketing and advertising activities
Affiliates or members of our corporate group as necessary
Legal authorities when required by law or to protect our rights and the safety of others
In connection with business transactions such as mergers or acquisitions

Security and Data Retention

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security, especially during data transmission.

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including but not limited to:

Accessing the personal information we hold about you
Requesting correction or deletion of inaccurate or unnecessary data
Objecting to or restricting certain processing activities
Withdrawing consent where processing is based on consent
Receiving your data in a portable format and transferring it to others

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When doing so, we take steps to ensure your data is protected according to applicable laws.

Children's Privacy

Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly upon notification.